Unified UX for fragmented DevOps tooling to reduce cognitive load and speed insights across teams.
I led the user research, interaction strategy, UX prototyping, and facilitated stakeholder alignment across engineering and product.
ROLE
UX/UI Desgn
CLIENT
BNP PARIBAS iTG
Designing DevOps
A Cloud-based DevOps API to help streamline the-time-to-market for product teams, relying on a complex ecosystem of tools — GitLab for source control, SonarQube for code quality, JFrog Artifactory and Xray for artifact management and security, and Mattermost for team communication.
“I spend more time jumping between tools than actually fixing issues.”
User Insights
I needed to understand the essentials for complete daily tasks for each user and the “why” behind each metric. I conducted interviews and sat on the side, watching them complete their tasks.
- Mapped the daily workflows across GitLab, SonarQube, JFrog, and Mattermost to identify high-friction moments (e.g., chasing build failures across tools, lost context in chat vs. code).
- Quick system health check first
- Team context for current work
- Deep technical details in tool sections
- Pipeline status for delivery
- Team capacity and workload visibility
- Detailed tracking through specific tools
- Get immediate pipeline health status
- Understand team productivity and allocation
- Can stop here for high-level overview
Mapping the DevOps lifecycle
Design Approach
+ 33 (0) 6 62 81 69 54
penstar@email.com
Orgeval, 78630, France.
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